Our Whitepapers

Hertford’s Story: At the Heart of the Community
Find out what obstacles Hertford Theatre had to overcome to open during the pandemic. They share their learning and give some great tips that could really help when looking at reopening. 

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Establishing an Effective Response to Covid-19: Maximising Revenues with Baker Richards
Early indicators suggest the arts sector could be looking at a lost quarter, potentially two, with many experts anticipating a return to normality as far as a year away. Planning now will ensure teams can hit the ground running, once it is safe to reopen doors to the public.

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Guidance for Dealing with the Covid Outbreak
Communication and first steps when the lockdown started - and in case lockdown happens again. Encouraging donations and vouchers as well as how to get set up working from home. 

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Socially Distanced Seating Plans 
This whitepaper is Ticketsolve specific, but it may give you some ideas as to how to use your box office system to set up socially distanced seating plans. We will take you through the different options that you have available to you and show you how to implement those plans.

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Top 10 Tools for the Arts 
With COVID-19 having changed the way many of us work day to day, we thought that this whitepaper that we released last year could be of help. We have listed some of the best tools to help with communication and productivity within the workplace.

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Fundraising Considerations 
Arts Fundraising & Philanthropy has published their latest e-zine, Now New and Next with a specific focus on fundraising in a crisis. David Johnson, Head of Programme outlines some of the key fundraising challenges organisations need to consider as they plan ahead for reopening.

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Creative Closure for The Arts and Culture During Covid-19
The outbreak of Covid-19 might be preventing arts and cultural organisations from opening their doors and engaging with their audience members on site, but over the past number of months we've seen bursts of creativity and cultural output from members of the Ticketsolve Community.

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Our Blogs

From March to Now: Looking Forward to Reopening and Recovery


A look back at what support we have given to the Arts community since lockdown. We hope you find these resources useful. 
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Fundraising Considerations: Covid and Beyond


David Johnson of Arts Fundraising and Philanthropy walks us through what we need to consider when fundraising during a crisis and beyond.
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Planning for a Safe Reopening: From the Customer Journey to Communications


A critical piece to re-opening is clear communication with audiences. In order for any health and safety measures to be effective, you will need to educate your customers that adhering to a slightly different digital journey will help to reduce risk for staff as well as themselves.
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Building Online Relationships with Customer
In the current climate, it’s time to adapt digital fundraising strategies and look at how your data can help boost online donations. 
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Ticket Exchange Tool Launched
The Covid-19 pandemic has led to mass closures of arts and cultural organisations across the UK and Ireland. These closures have brought a set of challenges for everyone in the arts community - the biggest of which is a massive impact on revenues.
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Update to Ticket Exchange Tool
Important feature updates to the Ticket Exchange Tool 
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Working From Home


As many in the arts may not be familiar with the best way to be effective working from home, we thought we’d provide some advice, guidance and help on getting set up.
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Katy Raines Shares Her Thoughts


Katy Raines shares her thoughts on harnessing audience support through COVID-19 for the arts and cultural sector
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Initial Thoughts on Covid


A few thoughts as we brace ourselves for the continued impacts of COVID-19 within our communities.
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